At Body & Mind Shop we want you to be satisfied every time you shop with us so we make our returns policy simple.
Our no quibbles guarantee means that if for any reason you are unhappy with the goods you have purchased, just return them to us in their original condition within 16 days and we will issue a full refund for the price of the item(s). This doesn't include the cost of the original postage and packaging. The only exception would be in the unlikely event the goods you return are faulty or damaged. We will not refund items that have been used or that have had the safety lids removed.
Consumers must return the goods if they cancel a contract of sale (following cancellation of an order). Cancellations of orders must be received in writing. This includes letter or e-mail. When goods are returned, reasonable care must be taken to ensure that goods are received and that goods are not damaged in transit. This does not affect your statutory rights.
Please include the following return information:
- The reason for return
- The date purchased
For your own protection, we recommend that you send your package by a secure method of post. If you return via recorded delivery, in the event of the post office misplacing your items, you are insured for a maximum of £28. If you return your items via Royal Mail special delivery, in the event of the post office misplacing your items, you are insured for a maximum of £500. We cannot be held responsible for packages lost or damaged in the post.
Body & Mind Shop will not replace goods sent to a wrong address.
The goods you order will be delivered to the address you give when you place your order. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations in relation to the export of goods from the UK and the importation into your destination country. You will also be responsible for the payment of any applicable import duties and taxes but we may be able to advise you as to the likely costs.